Cancellation Policy

1. Confirmed and Unconfirmed Appointments

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If your appointment is confirmed via email, the below cancellation rules apply. An appointment is confirmed after you have been medically cleared by a health professional and receive an email including the word "confirmation".

 

If your appointment is not yet confirmed at the time you request cancellation, you will be refunded fully.

 

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2. Cancellation – More Than 48 Hours Advance Notice

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Applies to only confirmed appointments.

 

We require at least 48 hours advance notice of cancellation. You will be refunded, less a processing fee.

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If you or part of your group cancel more than 48 hours before your appointment, you will be refunded less a €50 cancellation fee for individual appointments, or a €50 cancellation fee per person for group appointments.

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To provide cancellation or rescheduling notice, you must contact us by either: 1) replying to the appointment confirmation email directly or 2) contacting us via contact form.

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3. Cancellation – Less Than 48 Hours Notice and Missed Appointments

 

Applies to only confirmed appointments.

 

Missed appointments or cancellation notifications within 48 hours prior to appointment time are non-refundable.

 

If part of your group is present for the appointment:

a) and your group is 3 persons or less, any missing persons will be charged fully
b) and your group is 4 persons or more, any missing persons will be refunded their charges but incur a €60 no-show fee per person.  (I.e. if 10 people book, and 5 people show, the 5 persons will be charged fully, and the no-show 5 persons will be refunded for their services less a €60 per person cancellation fee)

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4. IV Memberships

Drip IV Portugal memberships have a 3 month minimum requirement. If you cancel your membership prior to the 3 month minimum, you will be charged the remaining balance unless a valid medical reason is provided. You will still have the opportunity to use your remaining treatments within the 3 month window.

 

We do not issue refunds for unused treatments. You may pause your membership for up to 30 days but this must be done before the monthly charge is incurred.

Please contact us via our contact form. if you’d like to make any changes to your membership.